SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's a super solid device (not lightweight) or fragile. Super smooth scrolling. Plenty of computing power for my needs. Happy to find a pc with this capability at a good price.
The laptop is smoother than i imagined. It is suitable for offices and browsing all websites without any delay, and the screen is also very large, making watching movies very comfortable.
The keyboard operation is smooth. The win11 system has fast startup speed and quick response speed. The screen effect is good, playing games and watching movies is so cool! The i9 has excellent performance.
I am very satisfied with the intel i9 processor, including the build quality of the computer itself, the ips screen, and the comfortable feel. The battery lasts more than 5 hours without overheating.
Perfect graphics effects, windows 11 is already installed. I ordered a mouse yesterday, and now i'm ready to participate in some online tasks.
Excellent pc as described, with the processor, ram, and ssd. Fast shipping and highly recommended supplier. If any defects occur, i will update the review. Satisfied!
Smooth operation, elegant appearance, excellent heat dissipation, great value for money! Office entertainment two-step error, second boot speed, highly recommended! Fast speed, good heat dissipation, stress-free board games, super satisfaction!
If you are looking for a laptop with good value for money, this is the most useful for browsing the internet without any lag. Great product.
Super fast shipping. The computer has exceeded my expectations; it works phenomenally and quickly. I was worried that it would get hot, so i installed software that measures the cpu temperature. My surprise is that my hp is 15 degrees cooler. I am seriously considering buying one for myself but with more capacity because this one is for my wife. The seller has a high percentage of good reviews so they seem reliable. I don't value the warranty service but i hope not to use it. I promise if it breaks down, i'll reevaluate it again. If you don't see me adding anything else, it means the computer is working fine.
If you can buy this before other options with a similar price, it is the best choice. It works very well, has excellent image quality, the materials feel premium, and it operates very quickly.
The computer started up very quickly, the keyboard is also very responsive, more than expected. I downloaded the video software for office software, and the music listening software, everyone tried it, the sound quality is very good.
Hello from israel. Today i received my laptop and everything is in order. It works quickly and i am satisfied. Thank you to the seller for the promptness and fast delivery. The product has modern parameters.
Very good, sensational image, well packaged
I've never used a new laptop before, so this computer is so beautiful, i love it so much that it becomes my laptop every day. This computer is amazing!