SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
beautiful and excellent quality
Beautiful, just like in the photo. My daughter loves it and is very satisfied with it. I recommend it.
She is really, really beautiful, just like a real baby. Very beautiful and sweet face, it makes me very happy. Good quality, beautifully painted, everything is in order. You can buy with confidence, she is amazing with her beautiful smile. Many thanks to the seller.
beautiful baby
The doll is beautiful and cute, I recommend it.
The baby is beautiful!! Very, very pretty. But the box arrived crushed and the bottle was crushed. It was for a gift, so I'll have to find a small box, a bottle, and a pacifier to give as a present.
I loved it. It was a gift for me, my 19-year-old daughter asked for it and she absolutely loved it. She's so cute, I will buy again.
The reborn baby is beautiful, I recommend it just as the seller's publication shows.
Received very quickly and everything perfect.
It's small but beautiful..... it comes perfect in its box, with the plush toy, a pacifier, and a bib.... it measures about 19 cm and for my taste, it's lovely.
It's a cute little thing, I would buy it again. Very good quality material, very nice and very soft to the touch.
It's adorable, beautiful, and of super good quality.
a blast. It's cool. very realistic
very cute
The doll is beautiful, just like in the picture. I would order it again.
It arrived in good condition with its box on time, the delivery was very fast.
just like in the photo. beautiful
They are beautiful. just like the photo.
It's perfect, comes with all the accessories as seen in the photo, and the quality is very good.
It's beautiful, very well done, and realistic.
It's beautiful, tiny, and so cute♥️
It's beautiful, it comes very well presented in its little box, I am satisfied with the Reborn Baby Dolls.
Süsses Püppchen. I really like the Püppchen.
Beautiful. I recommend it.
cute doll, the girl! Great price-/ Value for money! I also ordered the matching boy's outfit!