SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
"love love love!!!! I toned my wig and darkened the roots. Its really pretty hair! Definitely sheds like crazy but im sure it's because of the color! So i didn't suggest the higher density! Nothing bad to say other than the shedding which is normal for 613. The length and density was perfect! The curls were prettier before i toned it but still cute nonetheless. It was worth the money i will purchase again! "
"i love this wig its true to length i brought this hair for my birthday and it does not shed ! ! ! !!!!!!! !its super soft and it doesnt need any products only water is fine . The curls of this wig was very natural and full. "
"love the wig lace was full and thick easy to melt. The hair is very soft little to no shedding. If u take good care of it u can reuse it and easy to detangle. "
I was very pleasantly surprised. I received it in three days. The hair was smooth, and there is nice package, and no tangles or other odors were found. The lace is so good, very thin and breathable. I like it very much!
I absolutely love this wig. It was so easy to install. I didn't even use lace glue for this wig. The part looks amazing. I didn't have to pluck the part much at all. And i love that the hair is soft and very easy to style. Definitely buying more wigs from them!
"here are some pics of me with the wig, i used it for my senior photos and the wig ateeee.true to length and the quality of the hair is thick and very easy to pluck. I had gotten so many compliments on it, even my hairstylist asked me for the link. Beautiful hair! ! "
"its absolutely gorgeous! The length adds a dramatic, glamorous flair, while the defined curls give it a full, natural look. The blonde shade is vibrant and blends effortlessly with the curls, making it look incredibly realistic. "
There is no shedding with this wig, i really love the full frontal because it can be used to achieve any style.30 inch wig is good. This wig is quality is amazing.
"the hair is super soft, true to length, good density,and has no smell. The pre-plucked hairline makes installs look natural, and the lace melts beautifully, . Minimal shedding even after bleaching and styling. If you want high-quality blonde hair, this is it! "
There was no smell out the package, hair was very full down to the ends! Lace melted perfectly. The hair was soft and dyed easily. Also holds a nice curl.
Yesss loved this hair. Came true to length. The lace was everything was easy to bleach , pluck customize . This is a real reviewww i will definitely be ordering again from this company .
The wig it was so easy to install. So easy to pluck and has not tangled. No bleaching needed for the knots just a bit of make up.i bought 32 inches. Seems so realistic, and fells great too. I could barely believe how snuggly it fit on my head!! !
I love this hair!!!!!!!!!! !true to description its super soft the shipping was fast literally came in 4 days! !its exactly what i ordered;hair is very soft and no shedding or smell.the lace was plucked well and the hair was soft and true to length.i have been receiving compliments.sellers communication was awesome.
I bought this for my daughter & she had zero complaints. It was soft, little shedding & pretty easy install. It looked nice & natural.great quality human hair wig.
The quality of the hair is good. Very soft, it looks very natural also the hair is soft, true to length,the size of the cap suits me very well. I wear it every day when i go out and receive compliments every day. Will order again soon!
Yall on everything i loveeee this wig is teaaaaa.
Very good quality but they so send you a blend hair wig other than that the lace and everything melts good 😌
This unit is great! Very full from top to bottom. The curls are beautiful, especially if you add a curling product, it moisturizes and defines the hair. No shedding found and the wig is very soft! If youre thinking about it, definitely get it, its one of the good ones!
10/10 quality of hair was way better than i imagined. The hair is 100% human hair and very smooth. The hair are very easy to manage and there was little to no shedding. I havent installed it yet, but im looking forward to seeing the results.
The hair is so soft and beautiful you get exactly what you order， thanks
Best wig the color looked amazing on my skin highly recommend the length is very true.
This wig was soft silky and bouncy it was easy to bleach i love it overall i would buy it again it was a great quality wig ..
Nice soft wig, true to its length not a lot of shedding.
This hair is incredibly soft and looks amazing! I've gotten so many compliments on it! The wig arrive right on schedule, which was a pleasant surprise. Super easy to install and take color. Easy to style with minimal shedding. I will definitely be purchasing from this seller again. If your looking for a high quality wig that looks and feels amazing, i recommend this one!
Cute wig! I was excited to try something in a different color. You will definitely need to style it to bring it to life. I would recommend getting a longer length for a fuller look but it isn't bad for the price.