SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The camera works flawlessly. Connected to the portable Wi-Fi router, it spins elegantly. Image quality sufficient at 1080p resolution. I am satisfied with the purchase. I recommend.
Very good camera, I have already recommended it to two people. It's excellent, I've been using it for months with zero issues. I recommend it to everyone who is interested in buying it.
11 days, Ukrposhta. I already have two of these. For this price, it's a decent camera. All functions work properly. The seller has 2 options. The first is 5V, the second is 12V. I received both. In my opinion, 12V is better due to the backlight. Which one they will send you is unknown. If you look at other reviews, there is a white b/w-5V in the photo, while the black one is 12V.
Excellent camera for its price. I'll buy another one later. Very fast delivery. Good night vision.
The order arrived quickly. The camera is cool, I liked it, it's quite good. I recommend, price/quality ratio - 👍
The camera arrived within the stated timeframe, and the packaging was good. I am satisfied with the quality of the footage, the detection of people works well, and the night lighting functions effectively.
I bought this wifi camera from aliexpress and i’m really satisfied. The video quality is surprisingly clear, even at night. The motion detection works well and sends notifications instantly. Setup was quick through the app, and the connection is stable. It rotates smoothly and the two-way audio is clear. Perfect for home security or monitoring pets. Definitely worth the price — highly recommend this product!
Fast delivery, I'm already ordering a second one, no issues with the first one, it works well, transmits nicely, quality is also good at night
Excellent, good definition. Good management software, fast delivery.
It works reliably, everything is OK.
Very fast shipping and delivery, works very well. It takes a bit of searching and testing to find the right operation. The motion detection system is effective and so is the tracking. Good image quality. Very satisfied with the product and thanks to the seller. 🙏🏻 👍🏻 👍🏻 👍🏻
The image quality is clear, memory card recording works well, and the cost is reasonable. I've tried products from three companies, and this one is the best. Even if it breaks down after a year with this level of quality for 23,000 won. I don't think I'll regret it. I couldn't find where to insert the memory card, so I got lost. If you turn the camera below up and down, It is hidden.
Very good, easy to install, has many functions including night vision and the speaker is very loud even at full volume, I use it for my pets.
Good camera, good image resolution. I recommend it 100%. Thank you to the seller.
Works great.
The quality of this camera looks and feels decent. All components was received in good condition, no visible damage. The issue i have is that the camera does not come with and electrical adapter for the us region. At this point i'm unable to apply power to test if it actually works.
Fast delivery and good quality
Super good quality, despite the rain it maintains its image quality, good speaker and above all you can view your recordings on the SD memory without having to buy a new one... I highly recommend it.
The product is great as described and delivered on time. I will order again, I am very satisfied, the image quality is very good.
The picture quality is good, it operates well, and the dual-screen with human recognition and motion capture recording is great value for money. The picture quality is good, it operates well, and the dual-screen with human recognition and motion capture recording is great value for money. The picture quality is good, it operates well, and the dual-screen with human recognition and motion capture recording is great value for money.
Everything is very good, even the packaging is not wrinkled, the camera is quite nice both mechanically and programmatically for its price, I recommend it.
4th order, impressive quality, I recommend 100%.
Good product
Nice product. 👍
arrived on time. True, the carrier crushed the package a bit, but thank God the camera is intact. I haven't checked for functionality yet because many packages have arrived; I will update the review later.