SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well packaged, very nice, works well, I would buy it again, just a little delayed delivery, I wanted it by 25/12/2925 and it arrived on 3/1/26, otherwise special.
Great toy! Arrived in Belarus in a month.
Fire! Everything works. The control is simple, very bright. You can easily upload content yourself.
Very good equipment, I recommend it to everyone!
good seller attentive friendly
Perfect product with apparently many functions on the app, I just need to translate the instructions and get started to fully utilize the device!
Very fast shipping. Packed well, arrived intact and without damage. The instructions include a link to a phone app that allows you to record photos and videos via Wifi on the device. It's simple and easy. I recommend the seller and this product!
Okay, but I thought that a tripod would be included in the set.
It works perfectly and is great.
It arrived well. Fits well functional The image looks good for the price. brings only the fan and the power adapter
Super happy with this second time buying
I am happy with the purchase; it's easy to use. You can create videos as you like directly from your mobile. The shipping was fast, and the seller is very attentive, asking if everything is okay.
It's perfect as a decoration, works very well. You can send your photos and videos and create texts.
The product arrived on time, I already tried it and it works very well. The app for adding content is very easy to use. The product looks of good quality. Thank you.
arrived within the deadlines, in good condition, good quality of the product, just like the publication, fully functional, the product is great, I loved it.......
Good packaging, nothing was broken. Everything works, controlled through the app on the phone. Excellent seller, responds to all questions quickly.