SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This wig is so cool. I've been wearing the wig for a few days and it's my favorite of all the wigs i've bought. I like this lace, it's transparent, and after putting it on and organizing, there's no trace left. The hairline is also very natural. I often wear this wig shopping and dating. Love it!!! !
The density is exactly what i ordered! Look natural. Absolutely love everything about this wig. This is my second purchase. Soft,no shedding.
Lace blended perfectly. This is really good lace and is hd .. little to none tangle . No smell on arrival . The color is beautiful.
My hair is ridiculously amazing like this hair is just so long and full like insane!!!! It was beautiful with absolutely no shedding and was so soft,ture to length,and no smell at all an best of all the lace was natural so it melted so easily. The wig is overall true to the description provided.
I am very pleased with the structure and texture of the wig, this wig is a bomb lady, true length, pre-plucked hairline and baby hair around, i run my fingers through my hair without knots, it's so silky , and the customer service is very patient and has been helping me track the logistics information. I received the hair in about 3 days.
I'm so glad i bought it! Just what i wanted. I love the wig. It's a beautiful hair. The hair is full from head to tail, does not tangle or fall out, and is very soft to the touch. 100% human hair.
This wig is amazing! The hair is soft and silky, this is 100% human hair, the hair length and density are correct, and it is not easy to lose hair, and it is this lace that blends in with my skin. Very beautiful wig, you will get a lot of compliments like me
I really like this hair. The wave pattern is beautiful & healthy! The texture is everything, it was super easy to style as well and manage. And the lace is transparent, perfectly blended with my skin, just like my own. I also only waited no more than 4 days!
I recently received this wig and i must say, i am very very impressed! It's ture density and it's thick. The lace is very thin and blends seamlessly with my skin. The hair quality is very soft, great packaging and it was delivered within 3 days.
After opening the package, i deliberately smelled it, only the original smell of human hair, no other smell. I'm very much satisfied with how fast i received my order the seller is very nice and i'm so impressed. I love my hair it's soft and a beautiful curly human hair wig. The hair is true to length, very soft, with no shedding.
Loveeee this very full . No shedding lace still melted after a week install hold curls nice
The wig is of good quality and the hair is soft. It pulled out well and i didn't have to do much. Hair has no smell, its length and density are real. Hair has a nice arc, wavy shape that can last all day! !
I love this wig, the length is so real, it's very plump and thick to me! No hair falling out, no frizz, even silky as always. Also, the shipment was very fast and i received it within 3 days
This order really surprised me,i did not expect the quality of the hair is so good,definitely suitable for beginners,the hair quality is also very shiny,i love this black hair,highly recommend!
The quality, the price, the texture everything is on point! Transparent lace, melted easy, and the hair was so full. No shedding, easy to manage and it was a quick install. The seller has good communication, i will repurchase again!! !
Look at how this hair looks on me! She made me very beautiful!it was very full in density and i didn't have any abnormal shedding, which was the best part for me. Not only is its length real, but so is its texture.my friends are asking me about wig suppliers and i will buy more!
This is the most beautiful hair i've ever bought, awesomeness. I also only waited no more than 4 days! I was impressed by the services. When i received the hair and opened the package, absolutely shocked! ! The hair texture was soft and no shedding. The texture are everything, the density and length are very accurate. I am so happy with my choice and bought hair. Girls buy this hair, you will definitely fall in love!
It doesn't lose hair!! I hate losing my hair when i have long hair. And this hair doesn't get tangled. The lace also fits my skin very well, which meets my requirements very well. And the lace is top tier, and the wig is soft and hair is true to length,well. Even after washing it, it was still very silky and smooth and straight and no knot. The details are perfect,hair is thick,i like long hair!!! !
This wig is really good! Both touch and texture seem to be natural hair. It gives people a very real feeling;which is no different from my own hair! The hair is good and soft. And the density is also very moderate. After wearing a wig;i received a lot of praise! Communication is also very good;is a trustworthy seller! !
Waited a few day before i reviewed just to see the quality of the hair and i'd say it's good for the price. Hair true to length. Cute curl pattern, lace melted good. And minimal shedding. I'll order from again
Beautiful wig, 100% human hair. Hair is very soft, with accurate length, full thickness, no tangled, no smell, and the lace is very transparent.
The hair is thick and feels soft. It also looks very shiny, and the hairline is really natural. The curvature is the same as in the picture, it is a deep wave. If you spray your hair with water, it will be more fluffy.
Wig is nice, don't think the last is hd it's a pretty thick lace but will see how well it melts . Hair is very full i got a 20in which is accurate when it's wet bc it's curly hair so that's what i expect. Shipping was less than a week which is super good. Overall very good for the cost
The hair is beautiful and smooth. It's very dense. And it's easy to wear and doesn't take much time. The lace is transparent and very thin. Thank you very much!
Really good quality hair!! Hair is soft and there's no smell to it. It can be styled easily there's no shedding to it. Lace was transparent. True to length and density. Shipping was fast!!! And to add on communication with store was very good.