SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This hair was actually better than i expected!! the lace bleaching effect is very good. hair did not shed when i brushed. the wig hat is very suitable for me and very comfortable. thank you very much, i will buy again! !
The hair feels lightweight but still gives great volume. It holds up well after washing and the curls stay defined and really good without much effort. Theres very minimal shedding and no strong smell right out of the package. The overall quality is amazing and definitely stands out from a lot other curly hair options. Im not regret to buy it because i see same people talk about this bundles
Hair is soft. The hair quality is great, i mean it's amazing. I'll buy it again. I don't have any problems with my hair. I like this hair. It absorbs heat well and holds well.
Loveeeee this hair!!! Extremely soft and very minimal shedding also true to length. Installed it twice and it still feels and looks amazing 10/10 recommend
This wig looks so natural, it mimics my own hair blown out. The hair is soft but still thick and full, and the install was super easy. I’m really happy with this wig! ✨ ✨ ✨
This wig is everything you could want in a wig for an amazing price , no shedding and i didnt have no problems when bleaching the knots , the wig came preplucked , it was so soft!!! The quality of this hair did not disappoint at all and i def recommend this wig 10/10 😍 !
Honestly good quality ❤️✅
I like this wig. It is very soft and elastic. And it will not tangle or fall off.
Hair looks and feels nice….have not installed it yet but i can tell it’s going to be beautiful
I love. It dyed amazingly & there was minimal to no shedding. It's really good quality hair. I will be shopping again!
Love the length hair quality is amazing little to no shedding. Beautiful color still soft after a shampoo looks like it came out of my scalp love this hair will purchase another
Great wig, i got a lot of attention wearing it. I have no complaints about it, i am happy with it and will buy it again next time
I really like this wig. There was no odor when i received it, the lace was cut with minimal shedding, and it was easy to install. I wore the wig for two full weeks and the look and feel didn't change. I will be ordering again.
Very pretty hair wig !
I really liked this product, fast delivery, good presentation, soft hair and good quality, do not hesitate to place your orders at this store
It is really good, just as described, really full, definitely giving true to length & density. No tangles, easy to comb and style. I'm very pleased and good quality for the price!
I love my wig! It the exactly as pictured. The quality is fantastic. It's soft, easy to style, and looks so natural. The fit is comfortable, and iiget so many compliments whenever i wear it. Recommend this wig to anyone looking for a bold, stylish change!
Very fast shipping, great customer service, my cousin & i both order this wig and both are about to order another one. Absolutely loveeeee it! Little to no shedding, lace took bleach great and it melts beautifully.
This hair is super soft and a smooth texture. It’s nice to style wet and wavy but also looks really nice straightened or curled! The color blend is so pretty, i love the tones or brown and blondes. Very little shedding and the cap fit is nice for my small head but there is a band to adjust the sizing and there are combs on the inside for a very sturdy fit!
This wig came pre-plucked, it’s soft doesn’t tangle, so i say it’s possibly 100% human, is a little thin on the ends. Did come with a package smell so i recommend washing first, haven’t installed yet but i believe it’ll do good just by looking at it and also it looks to fit small heads and lace is thin and manageable and wouldn’t let me upload video update!! Have installed the lace was a little thicker than i liked but i love it doesn’t shed and i’ve had it in for a week now
Am so impressed with this burgundy body wave hair. The color is vibrant and rich, exactly as shown in the pictures. It has a beautiful natural shine and the waves are soft and bouncy. I ran my fingers through it and there was no shedding or tangling at all. The lace is neat and the construction looks high quality. It feels full from top to bottom and doesn’t have any weird smell.
Hair was just as described, i was able to curl the hair and it didn’t tangle as much. Not too much shedding and lace melted nicely.
This wig is a 9/10 , minimum shedding the lace melted really good and easy . Easy to manage i enjoyed installing this wig !
The hair was soft and bouncy right out of the package, and the body wave pattern looks incredibly natural. The highlights are beautifully blended and give my skin a nice, warm glow. It truly looks like it's growing from my scalp.