SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So far this laptop is working perfectly i love that it doesnt take a long time to start up and the battery life is good
Lightweight, simple, easy, inexpensive. just what i needed for weekend work away when i don't need my huge machine.
Works great and is a good design, it meets all the needs that we bought it for.
It was delivered very quickly. It works for what it is needed for. Pleasant laptop.
Yes i bought it for my granddaughter as an early birthday gift and she loves it
This laptop is a gem. it runs beautifully and fast. i have had many laptops over the years. for the price and specs, this is my favorite. so pleased.
Works great for gaming and streaming! easy to use and set up
Outstanding product, i really appreciate the quality, appearance, and the services that come along with the laptop computer.
Very good seller, met the shipping deadlines and the product arrived in excellent condition, just as described. Clear and professional communication. 100% recommended.
The laptop is of good quality; in terms of processor and memory, it is suitable and fast.
Great price, fast processor, the touch screen is an added bonus
My daughter really loves this very easy for her to use
Whether i'm in the office or studying at the library, windows 11 pro makes work and school tasks feel effortless.
So far, so good! easy start-up and installation. picked up my wifi right away. this laptop is lightweight and functions well. impressed at the speed and efficiency of the unit for the price!
So far, this laptop does everything i need. it was easy to set up, connected easily to my network, and found my printer with no issues. i'm happy with it. i use it to do the bookkeeping for our beef operation.
Great computer! light weight with all of the functions i needed. holds a charge. great price. it does every thing i want!
Great laptop.extremely easy to use.connecting to wifi quickly.graphics are super sharp.great value for the money.
The computer is beautiful and very basic. I bought it mainly for simple tasks like working on documents, and in that sense it performs its functions well. Considering the components, it's clear that high performance can't be expected, but it seems like an accessible option for the price. So far, the time I've used it for has been optimal for what I needed.
I bought this laptop for my daughter, it's very good. she uses it to attend online classes and complete school assignments. and it runs smoothly. the high-definition display screen displays very clearly, making it easy to learn and use. its running speed is considered ideal. win11 is also very easy to use. in addition, it is lightweight and a practical and perfect product suitable for both home and study use. very outstanding.
I bought this for my husband. He actually uses it to check Gmail, order from Sokmaetong, and surf the internet. This is really a great product! It only takes a few minutes to install and the speed is very fast. This computer is very effective for us.
It's really the strongest price ratio. so fast, this price air performance is cheaper and better than any laptop used in a general office job i'm going. i strongly recommend this laptop and became an introduction to the company's employees the highest technical power.