SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top. Incredible what you get for this price! The battery lasts 12 days and you can perfectly monitor your health condition with it. Top watch!! By the way, received it very quickly.
Excellent!
It is exactly as described in the article.
This watch is very suitable for my needs. It can check your health status at any time and monitor your heart rate. Even equipped with human analysis. I can check your physical and blood condition, and also receive messages (email, sms, app notifications) from my phone, so if i want to decline the call, a watch notification will pop up. Batteries can be used for a long time. I only charge it once a week, i wear my watch all the time, and even sleep. Overall, at this price, i really think it's worth it.
Great quality, packed in good condition and great value for money and the appearance is so well presented. Highly recommended product and seller.
I received the watch, which completely met my expectations, and even more. It is easy and convenient to connect to a mobile phone. Accessibility is delightful, unlike all existing bracelets and smartwatches. Thank you very much, strongly recommend
IT WORKS VERY WELL FOR THE TIME BEING
It is woring!
I've been wearing the watch since the first day, setup was quick, battery has good endurance. However, blood pressure is far from the true value! The watch is otherwise highly recommended.
I think it's good. I'm not sure about the accuracy, but I think you can figure out the difference by measuring the normal time a few times. The LCD display is easy to read and the operation is simple. There are times when the connection with the smartphone doesn't update automatically, so you may need to update it from the smartphone side.
I recommend it.
Excellent value for money. heart rate blood pressure ECG Very well. the others are more approximate calculations or completely false, like the BMI.
The watch is spectacular, exceeding my expectations. Comes with a protective film and two straps. Very good quality and measurements.
I bought this watch for my husband, he is very happy with it, he seems like a child with a new toy, he checks it practically every day 😂 All the 4 or 5 organs plus the heart rate... I bought it for him because he suffers from high blood pressure and the watch does its job very well, he has been wearing it for almost a month and it still has battery left... it turned out very well 👍 I plan to buy another one for my son. P.s. I wanted to upload the photo of the watch but i couldn't 🧐
Thank you to the seller. The package arrived early within the specified time. It is packaged well with a large bubble wrap. The watch is very beautiful, and when i received it, the battery was 100% charged! And it has many functions. I will continue to explore and test my health condition. If everything goes smoothly, i will write more. I suggest that anyone who wants to purchase such a convenient and beautiful watch contact this seller. You won't regret it.
I am extremely happy with this watch. Good price, easy setup and great fun to play with.
I liked the watch. There are instructions in Russian, which is nice. I'll get used to it. This is my first smartwatch.
This is exactly the watch i needed. My area is quite remote, and i bought this for my father. As an elderly man, he needs to constantly monitor his health. This watch perfectly meets my requirements. I just received it, and both its appearance and packaging indicate it's a quality product. I hope its functionality and accuracy will meet my expectations.
Works well, would gladly use again
The watch is great! But the website says it's waterproof, while the instructions for the watch say it's not. It's unclear.
The watch exceeded all my expectations; I bought it for my father. The health monitoring feature has a slight margin of error, but in principle everything is predictable; you can adjust it and learn how to use it. It has a wide range of functions and the battery lasts well. I'm satisfied with everything and recommend it.
The watch is exactly what is shown, and is better than a previously bought more expensive watch. There were updates at every stage of the postage process. And it arrived much quicker than initially listed. I'll be getting a few more for the family.
I have loved the eloj. The measurements are very tight with a small variation. It sounds very good during calls. The truth is that it has helped me a lot. I hope it lasts a long time. I am very happy with it. It arrived earlier than expected in spain. 🇪 🇸 Thank you to the seller
It arrived in perfect condition, looks of good quality, turns on without any problems, now I just need to test it over time to see how it performs, so far so good, I like it.
Works perfectly, thank you.