SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Elegant, beautifully slim, easy to connect to phone via app. User-friendly.
Smart bracelet waterproof watch, comes with spare black band, 3 pins to change band, magnetic charger cable, pin to reset, has all the sports, heart rate all of those things. I love the look of it, nice and light and like a bangle
The packaging is exquisite and offers excellent value for money. The wristband appears finely crafted; though compact, it features a square touch-sensitive button that controls sleep monitoring, heart rate and blood oxygen tracking, and time display. These functions are genuinely practical and convenient, unlike the purely decorative features found on many other watches where much of the data is unreliable. The water resistance also seems quite good – i submerged it for a minute without any issues. As my wife enjoys swimming, i would recommend it.
Works well. Easy to use. Use it daily. Exactly as shown in the photos.
Nice watch, but the app is not great in terms of design, translations, and explanations. It doesn't vibrate when it receives a call.
Good price, recommended
I haven't tried it yet, it arrived before the expected date, with 73% battery, it's quite thin, and looks very nice.
Is ok, but wrong bracelet was send to me, how can i buy magnetic one?
I received the order yesterday it is working very fine. thank you very much seller, recommend and fast delivery
The shipment arrived on time. Everything is fine. My wife is satisfied. We'll see how it performs in practice.
The construction is a bit sloppy. The battery lasts a long time, perhaps because the functions are limited. It would have been better if there was even a small vibration feature.
Everything went well. The item arrived safely. I am satisfied.
Very beautiful and meets everything that is advertised.
I have been using the watch for few days, so far so good! it's good quality and comfortable. the app is nice but a bit clunky. but overall great money for value
Perfect.
it disconnects from the phone very easily
The logistics and delivery were exceptionally efficient; i've already received the smartwatch. I'm thoroughly pleased with this purchase. I absolutely adore its design – lightweight and aesthetically pleasing, with a curved body that fits the wrist like a bracelet. It comes with a spare black strap, a strap replacement tool, a magnetic charging cable, and a reset pin. It boasts comprehensive functionality, including all sports features and heart rate monitoring.
The battery and watch appear quite compact, yet boast impressive endurance, making for a powerful and aesthetically pleasing timepiece.
Perfect, second unit I've bought.
This smart wristband is rather splendid—compact yet remarkably practical. It also boasts commendable water resistance.
Fantastic i love it easy to set up and so easy to read thank you
It's great, all measurements work properly. Connecting to the phone is very simple. I don't even take off the brace when taking a bath. I recommend it.
The product is excellent, though i haven't yet verified the accuracy of the readings. The overall experience is very good. The app is easy to use and tracks a variety of health metrics. It comes with a silicone wristband as an option. Charging is fast, and the battery lasts approximately 5-7 days. This wristband is good value for money. Thank you for the recommendation.
I've been wearing the bracelet for two weeks now, and so far everything is working properly. It doesn't track daytime sleep. It measures and displays all other parameters, but I'm not sure how accurate it is; I need to compare it. Both straps are comfortable to wear, and it looks very nice on the wrist.
Hello, Watch purchased as a gift. The welcome was great. 😁 The watch impressed Madame. as much for the beauty of the product as for its features Thank you to the seller and please continue in this direction of aesthetic products. just a remark, no information about the battery and its characteristics