SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you for the fast delivery Great value for money! Thank you
Excellent system works great plug and play
The product seems to be of good quality, I haven't tested it yet but I will test it and will post the results later!
It arrived very well packaged, my son even did a little dance when he opened the package and saw what it was. He already turned it on, played with it, and it's working perfectly.
Excellent console!!!
The game arrived so quickly! Everything came in perfect condition, and the product is very nice. I've already tested it and really liked it. The game's interface is similar to that of old games. I'm going to back up and update it to avoid bugs and to prevent the memory card from getting corrupted and losing the games. There are some repeated games, but I highly recommend it.
I loved the product, the only thing I didn't like is that it didn't come with the Super Mario World... that was the main reason for buying it and it didn't come. But overall, the product is very good and worked very well.
I am very satisfied with the purchase! It was exactly what I was looking for, a very good selection of retro games and many other more recent ones, all working perfectly. The shipping was very fast and it arrived well-packaged. A great seller.
Great device!
The Game Stick Y7 is very good, it comes with approximately 10,200 games divided into various platforms, loads the games quickly, and has good image quality. The negative point is the controllers; besides being powered by batteries, their quality is quite poor. For the price paid, I think they could be of better quality. One improvement would be to offer an arcade controller like the ones used in pinball machines, since the games evoke the nostalgia of pinball machines.
top, everything is fine, working normally
The Bom Game Stick surprised me with its impeccable performance on Dreamcast. It struggles in some PSP and Ultra 64 games. I really liked it, and it meets the conditions for good gameplay for gamers who want a retro option and games from certain generations like PS1, Dreamcast, Saturn, and Ultra 64.
Excellent product! The best.
It didn't take long to arrive, it works properly, I am satisfied.
I am from Brazil 🇧 🇷 Good quality. Everything works perfectly. I recommend.
Very good, I recommend it to everyone. It's very fast and you can use unlocked images and play online with it.
Super satisfied with the product, runs games smoothly and the material quality is appropriate. The delivery was also faster than expected.
I really liked the Y7 game stick, I recommend it.
The game is really great 🕹️ I just didn't take a photo but I've already tested it and everything is fine. Thanks for the delivery 🤠 appreciated 👍
The game stick arrived on time and is working normally.
Couldn't be better
It arrived a week before the deadline! The box came perfect, without any dents! The game is very good! I highly recommend it.
The product is very good, it arrived earlier than expected. My son and I love it.
The package arrived earlier than expected, I liked it. Congratulations on the delivery, and after testing it met my expectations.
Super fast delivery, before the deadline. Very good quality product and super easy to add the game ROMs that don't come with it but I want to play. Very simple. I recommend.