SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good
I need a computer mainly for browsing the internet or downloading photos, and this laptop does it easily and flawlessly! i don't have to worry about many things (other programs) running in the background to slow down things and the internet with installed self-sufficient google programs!
I waited to make a review about this product, because i wanted to see what my son thought. he uses it for daily activities in school and home. he stated it's very light weight and the screen size is perfect for him.
I am very satisfied with this purchase. Good speed and easy to use. Easy installation of additional storage. Very light weight and stylish. Reasonable battery life. Effective sound quality. I used it for college, and it meets all my needs.
He's not really good with computers, so it's perfect for my husband, but it's easy enough for him to use. He's very satisfied with it.
I bought this laptop so I could browse the web and check my email (which I access through the web). It starts up very quickly. The screen has good brightness. This laptop is excellent.
It started up quickly and it was easy to set up and transfer all my files to it. The screen brightness and quality are excellent.
A beautiful and wonderfully built computer. my expectations have been met, it is an essential product for online work. the keyboard is convenient for long typing sessions, the trackpad is also great. the duration of the drums is impressive. the performance of this computer certainly justifies the cost. i love the elegance and liveliness of the display. overall i am very satisfied and enthusiastic about my new computer!
After years of using desktop pcs, i finally decided to try a laptop, and i'm glad i found this one.the setup was smooth, the screen looks great, and it feels snappy for everyday tasks.
This computer is thin and very lightweight. The picture on the screen is very vivid, and windows 11 is installed. So far there has been no problem setting it up and it definitely seems to be worth it.
A good laptop that functions well for email, watching you tube with earbuds, and doing homework. I use it for my doctoral schoolwork and formal writing assignments.
The device is very fast, the screen is sharp and colorful. The laptop is lightweight and easy to carry. I highly recommend this product to anyone looking for a good laptop at a reasonable price.
Absolutely love this computer, it is a great bang for buck product, i've been using it every day and so far i still love it
High quality compact windows 11 laptop. Works perfectly for my needs as a student. It's compact and light and fits easily in a backpack, but is also sturdy.
The specifications of the laptop are excellent. I specifically purchased it to support working from home and occasionally bought a laptop for hotel trips.
Has windows 11 pre installed and the shipping was really fast. I am really pleased with the price and product.
I've only been using it for a few days and it's not slow, works great and the price is great.it's worth it for the cost.