SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It heats up really fast and does the job
Beautiful!
The shipping was fast and the delivery too, unfortunately it arrives in Brazil and takes a long time, even though I have already paid the taxes on the site, but it takes a decade to go through the ridiculous customs inspection. Other than that, the product works well and does what it promises, you can adjust the temperature and that's great, especially for those who use it on wigs.
Crimped my synthetic wig very well. heats up quickly and holds temperature
Very good! Although I would like it to reach higher degrees.
Very nice design and easy to use. With the center button, you can adjust the temperature, which makes it easier, especially for wigs. There are some that resist heat better than others, so you can try which temperature is best for the wig you have. However, you need to apply pressure to make it grip the texture better, or leave it on for a longer time, as it depends on the character's texture intensity. If you apply pressure, make sure to use heat-resistant gloves, or you'll burn your fingers.
Very good, does an excellent job.
At the moment I haven't tried it yet, but everything arrived in order and as shown in the image. It does not include a plug adapter, so make sure to get one when making the purchase.
it works very well
I received it almost 2 weeks early. It came very well protected and with a small accessory. I will use it for my wigs; I haven't tried it yet but I know it will work wonderfully. 💗😊😊
This crimper is perfect, heats up really well and helped me a lot with styling my wigs, I highly recommend it 🩷
PERFECT!!! It worked perfectly for what I needed 🦄❤️
I love it!! Ignore how lowk bad my wig styling is. The marks are pretty visible but thats probablu a skill issue
it never arrived
It’s not terrible, i’m from australia so it came with an adapter to fit my outlet which was handy but, the connection is a bit loose which worries me. Other than that its good for the price
It arrived almost 2 weeks before the estimated date. Very well protected, it's lightweight and heats up quickly. Highly recommended.
It arrived very well packaged and in perfect condition. I just ordered it wrong and had to buy the plug adapter 😅, but everything is in perfect condition.
I bought it because I wanted to set it up cheaply, and I'm very satisfied with it.
Very cute >:3 i haven’t tried it yet though i apologize for that.. it came 6 days early 😼 And came with this cute bracelet <3
I'm just using it but I love its design.
spectacular packaging, detail of a hair tie and a good product, thank you very much
Ok i like it picasso
Very nice quality and feels very nice. It came with some freebie but idk if it was supposed to be there but still it's cute! Cable is thick enough and is sturdy. Best purchase i would say
PERFECT!
The texturizing board is perfect, it works well and heats up quite a bit, has a beautiful design and is super practical to use, plus it's very lightweight.