SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This computer runs very smoothly without any lag, it's easy to use!
Fantastic laptop with 16gb ram, 1tb ssd can handle multiple tasks quickly, which is very suitable for work and daily use!
Bought this laptop for my son and so far it's been great. easily transfer data from your old computer to this computer. it's faster, has more memory, and a nice and large screen. lightweight but with a solid case, it also has a full keyboard. definitely the best choice for school and daily use.
Has everything i need for daily usage. has more memory and faster processor than my other computer and it cost me less. delivery of product was super fast.
A great value laptop! it's very fast. i only used it for a few days, but so far i really like it. i strongly recommend it. i'm very satisfied.
I needed a new laptop and chose this one. it has amazing graphics and a superb processor. this thing is too fast! !
It works perfectly. super fast, ultra thin for better handling. excellent, in terms of quality-price ratio. i would buy one and 10 times more.
Very comfortable computer and works very well. very fast shipping. i recommend it 100%.
I work on many 3d models as a hobby and do 3d printing. this computer is exactly what i need. highly recommended.
Easy setup - turn it on &computer walks you through it with simple instructions, fast, nice camera, great screen, very good price and total value. am extremely pleased with this laptop.
The laptop is great, lightweight, as expected, very suitable for traveling, with a high-quality screen and a long battery life. for people who are not recommended to play games, it's an ideal device for watching online videos and doing tasks that don't require a top-level computer, making it an ideal choice for general office work and study. because nothing is perfect, i think laptops are very good. i recommend it.
Great, this is the second time i order, nothing to complain about. it works well. super value for money.
It's perfect! Functionally great, it comes with windows and office installed, you just have to boot it up and configure the keyboard for the country where you reside, because the us one is predefined, it's easy, otherwise great, it looks sturdy and works very well.
Very well protected, no signs of damage, i highly recommend it, a very good purchase.
It works very well. it comes with its office programs installed which is appreciated. it exceeds expectations. the processor is what it is meant for, at this price you can't ask for more, i am satisfied and happy. the battery lasts longer than i expected. another positive point is that it doesn't take long to turn on.
A good laptop, for working, gaming, study, homework to do.
Excellent notebook, truly remarkable quality-to-price ratio, it arrived with windows 11 installed and also the office package, it has an intel i9 processor and the performance is great. i installed the operating system language which was initially in english. the delivery was standard without any issues.