SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ātra piegāde. vis pa smuko 🙂
Too heavy and soft at the same time, very gelatinous, everything sticks to it.
Very beautiful! It arrived in perfect condition! I already have the girl doll and bought the boy one, and I was surprised by the delicacy and realism! My daughter will definitely love it!
Super good, very realistic. comes with clothes and a birth certificate good quality
Excellent quality and great size. Very soft and very beautiful, we loved it.
Express delivery. 5 days perfect.
It is the same as the image and matches the description, highly recommended.
It has arrived perfectly.
Very nice, good quality, just like in the pictures, super happy with the purchase.
The doll is very beautiful, the only thing is that it comes with a magnetic pacifier that doesn't stick to the mouth; it doesn't have a magnet on the face. Other than that, it's super good, very similar to the one in the photo. Thank you very much, I recommend the seller.
super beautiful
Very good, just as described.
It has not yet been delivered to its owner, but indicating that it is magnificent will surely please them and the texture is completely silicone.
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The doll is small, weighs a lot and the skin is soft, it's made of super soft silicone, its mouth doesn't open and it has a magnet pacifier which I don't understand, since it can't be put on. My daughter loved it, it doesn't have eyebrows or eyelashes and it's very pretty, super realistic. I fully recommend it.
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I love it!!!!
very nice ..my granddaughter is very happy
We haven't used it yet since it's a gift, but it meets our expectations.
I love them🤩😍
Very real doll 10/10
The doll is quite heavy, all soft. It really looks like a pre-mature baby. It doesn't open its mouth. I ordered a boy and it comes with all the details of gender, but with the pink bottle and pacifier... there's no way to use the pacifier because it's not magnetic and the mouth doesn't open.
It's just like the photo. Very realistic, it has weight, the face looks like a real baby. I loved it, I think my daughter will love it too. I recommend it.
it's a very cute doll, beautiful and with great skin
great